Information we collect
We collect information you choose to provide when you call, email, submit a repair request, or contact us about on-site or mail-in computer repair. This may include your name, phone number, email address, service address or city, device type, repair details, shipping information, and any files or photos you voluntarily send for diagnosis.
How we use information
We use this information to respond to requests, prepare estimates, schedule service, coordinate mail-in repair, communicate repair updates, process payments, arrange return shipping, improve customer support, and maintain business records.
Payments and repair records
Payment information should only be submitted through approved payment methods. Do not send full card details through a general contact form or email. We may retain repair records, invoices, emails, and related communications as needed for business, tax, warranty, dispute, and compliance purposes.
Sharing information
We may share information with service providers that help us operate the website and business, such as email providers, payment processors, shipping carriers, repair suppliers, hosting companies, and customer-support tools. We may also disclose information when required by law, to protect our rights, or to prevent fraud or misuse.
Cookies and website data
Our website may use basic cookies, logs, or similar technologies to operate the site, understand general usage, and improve performance. Browser settings may allow you to block or delete cookies.
Security
We use reasonable safeguards designed to protect information, but no website, email system, or data transmission method can be guaranteed completely secure. Please avoid sending sensitive information unless we provide an appropriate secure method.
Your choices
You may contact us to request access, correction, or deletion of personal information where required by applicable law. We may need to verify your identity and may retain information when permitted or required for business or legal reasons.
Contact
For privacy questions, contact Energize Sat at info@energizesat.com or (888) 262-6753.