Nationwide service

Mail in your device. Get a clear repair path.

Send your laptop or computer from anywhere in the U.S. Begin with a repair request, then receive the next steps for packing, shipping, diagnosis, and return.

Start a mail-in repair Ask a question

How mail-in repair works

Four simple steps from your door to your repaired device.

Start with a message—not a shipment. That way you receive the instructions that apply to your device and repair needs.

Start your request

Tell us the device type, the issue, and your contact details. Include photos or error messages by email when they are helpful.

Pack it securely

After you receive the next steps, use a sturdy box and adequate padding. Remove personal accessories unless requested.

Receive diagnosis

The repair team reviews the device and provides a clear estimate before moving forward with the work.

Approve & return

Once approved, the repair is completed and your device is prepared for shipment back to you.

Before you ship

A few smart steps make mail-in repair easier.

You will receive instructions after your request is reviewed. In the meantime, make a note of the problem, back up files when possible, and keep your charger and accessories unless asked to include them.

✓Describe any error messages, symptoms, or damage as clearly as you can.
✓Use a box that keeps the device from shifting during shipping.
✓Keep a record of your shipment tracking information.

Start mail-in repair

Mail-in FAQ

Questions before you ship?

The process starts with a repair request so your device gets the right instructions from the beginning.

Should I send my device before contacting you?+

Please start a repair request first. You will get the correct next steps before packing and shipping the device.

Can I send pictures of the problem?+

Yes. After you start a request, attach pictures of physical damage or screenshots of error messages to your email if they help explain the issue.

Do you repair both PCs and Macs?+

Energize Sat supports many Windows computers, laptops, Mac computers, and gaming PCs. Include the exact model in your request for the best guidance.

How long will it take?+

Repair timing depends on the problem and availability of any required parts. You receive an estimated timeline after the device is diagnosed.

Start from anywhere

Ready to send in your device?

Start your repair request first and get the next step for your specific problem.

Start a mail-in repair