Energize Sat policies
Customer Service Agreement
Final service terms for repair requests, estimate approval, payment timing, turnaround, shipping, refunds, and the repair warranty.
1. Parties and contact information
This Customer Service Agreement ("Agreement") is between Energize Sat, located at 7219 Forest Ave, Ridgewood, NY 11385, telephone (888) 262-6753, email info@energizesat.com ("Energize Sat"), and the customer identified in the repair request, estimate, invoice, or related service record ("Customer").
2. Repair request and diagnostic authorization
The Customer may submit a repair request online, by telephone, by email, or in person. A repair request authorizes Energize Sat only to communicate with the Customer and perform reasonable diagnosis needed to prepare a written estimate. The request does not authorize repair work, parts orders, or repair payment.
3. Written estimate and customer approval
After diagnosis, Energize Sat will provide a written estimate identifying the recommended work, estimated price, applicable shipping or service charges, and estimated turnaround. Energize Sat will not begin repairs or order parts unless the Customer approves the estimate in writing by email, text message, electronic acceptance, signed authorization, or another written method accepted by Energize Sat. If additional work or a material price change is discovered, Energize Sat will obtain approval of an updated estimate before performing the added work.
4. Payment timing
Repair payment is collected only after the Customer approves the written estimate. Payment is required before approved repair work begins. The full approved balance, including approved return-shipping, insurance, or other charges shown on the estimate, must be paid before the repaired device is returned or shipped. No repair payment is collected merely because the Customer submits a request or sends a device for diagnosis.
5. Estimated turnaround
Diagnosis and preparation of the written estimate are normally completed within 1-3 business days after Energize Sat receives the device. Approved repairs are normally completed within 3-10 business days after written estimate approval and payment. These timeframes are estimates and may be extended by parts availability, additional damage, customer-response delays, carrier delays, severe weather, or circumstances outside Energize Sat's reasonable control.
6. Declined estimates and cancellation
The Customer may decline the written estimate, in which case no repair work will be performed and no repair payment will be collected. The Customer remains responsible for agreed inbound and return-shipping costs. After estimate approval, cancellation or refund may be available only if work has not begun and parts have not been ordered, opened, installed, or committed. The Refund Policy controls refund eligibility.
7. 30-day limited repair warranty
Energize Sat provides a 30-day limited warranty on approved repair labor beginning when the repaired device is delivered to or collected by the Customer. The warranty applies only to the same problem and specific repair listed on the approved estimate and final invoice. The coverage, claim process, and exclusions are stated in the Repair Warranty.
8. Customer data and device condition
The Customer is responsible for backing up data before service whenever possible and removing confidential information. Diagnosis or repair may involve a risk of data loss. Energize Sat is not responsible for pre-existing damage, hidden defects, unrelated failures, or data loss except where required by law.
9. Shipping
The Customer must obtain instructions before shipping a device and is responsible for secure packaging, inbound shipping costs, insurance, and transit risk to Energize Sat unless otherwise agreed in writing. Return-shipping terms and charges will be disclosed in the written estimate. The Shipping Policy is incorporated into this Agreement.
10. Acceptance
By approving a written repair estimate, the Customer confirms that the Customer reviewed and accepted this Agreement, the approved estimate, the Refund Policy, the Shipping Policy, the Repair Warranty, and the Terms & Conditions. No verbal statement changes these terms unless Energize Sat confirms the change in writing.
11. Contact
Questions may be directed to Energize Sat at (888) 262-6753, info@energizesat.com, or 7219 Forest Ave, Ridgewood, NY 11385.