Repair estimates and approvals
Diagnosis, labor, parts, shipping, and service fees may vary depending on the device and requested service. When possible, Energize Sat provides an estimate before paid repair work begins. Customer approval may be required before moving forward with repair work or parts ordering.
Refund eligibility
Refunds are reviewed case by case. A refund may be considered if a duplicate payment was made, a billing error occurred, or a paid service was not started and no parts, shipping, diagnostic work, or administrative processing has been completed.
Completed repair work
Fees for completed diagnostics, labor, software work, data services, on-site visits, and approved repair work are generally not refundable once the work has been performed. Installed parts, special-order parts, and opened or used components may be non-refundable unless required by law or covered by an applicable parts warranty.
Deposits and parts orders
Deposits or prepayments used to order parts, reserve service time, or begin work may be non-refundable after the order or service process has started. If a part can be returned to the supplier, any refund may be reduced by supplier fees, shipping, handling, or restocking charges.
How to request a refund review
To request a refund review, email info@energizesat.com with your name, phone number, invoice or repair reference, payment date, and the reason for the request. Approved refunds are issued back to the original payment method when possible and may take several business days to appear depending on the bank or card network.