Shipping & Delivery Policy

1. Service Overview

Energize sat provides professional laptop and computer repair services. We offer:

In-store repairs
Mail-in repair services
Local pickup and delivery (if applicable)

This Shipping & Delivery Policy outlines how devices are shipped to us and returned to customers.

2. Mail-In Repair Service

If you choose our mail-in repair service:

Securely package your laptop or computer.
Include your name, contact details, and a description of the issue.
Ship the device to the address provided during checkout or via email.

Customer Shipping Responsibility

Customers are responsible for shipping costs when sending devices to us (unless otherwise stated).
We strongly recommend using a trackable and insured shipping service.
Energize Sat is not responsible for devices lost or damaged during transit to our facility.

3. Return Shipping After Repair

Once the repair is completed:

You will be notified via email or phone.
After full payment is received, the repaired device will be shipped back to you.

Processing Time

Repairs typically take 3-5 business days depending on the issue and parts availability.
Shipping time depends on your selected shipping method and carrier.

Return Shipping Options

We may use trusted carriers such as:

FedEx
UPS
DHL
United States Postal Service

Tracking details will be provided once your device has shipped.

4. Shipping Fees

Return shipping fees are calculated at checkout or provided in your repair quote.
Expedited shipping options may be available at additional cost.
Free return shipping may be offered during special promotions.

5. Local Pickup & Delivery (If Available)

If you are located in or near New York.

Local pickup and delivery may be available.
Delivery fees (if applicable) will be communicated in advance.
Estimated delivery timeframe: 3-5 business days

6. Risk of Loss

Risk of loss transfers to the customer once the repaired device has been handed over to the shipping carrier.
Customers are encouraged to request insurance coverage for high-value devices.

7. Delays

Energize Sat is not responsible for delays caused by:

Shipping carrier delays
Weather conditions
Incorrect shipping information provided by the customer

8. Damaged Shipments

If your device arrives damaged:

Contact us within 48 hours of delivery.
Provide photos of the packaging and device.
Keep all original packaging materials.

We will work with the shipping carrier to resolve the issue.

10. Contact Us

If you have any questions about shipping or delivery, please contact:

Energize Sat
Email: info@energizesat.com

Phone: (888) 491-3303